Frequently Asked Questions (FAQs)
How to order?
Step 1: Select the cake of your choice
Step 2: Add to Cart
Step 3: Go to Cart and Select Checkout
Step 4: Select either 'Delivery' or 'In-store Pickup'
Step 5: Complete your details for the order
Step 6: You will be directed to the payment page
Step 7: Upon completing the payment, you will receive the order confirmation with your order details
Step 8: An email reminder and a whatsapp notification will be sent to you on the date of delivery or pick up
* Please note that we will whatsapp you on the number you have provided when you place your order
Can I order for today?
Yes, we currently accept orders before 2pm only for same day pick up from our store.
For delivery, order by 2pm and receive it the next day.
Can I walk in and purchase directly from MOF Patisserie KL?
Yes, but the selection will either be extremely limited or there might not be any cakes available for sale. We strongly recommend that you order online to ensure that the cake you want is available
Why can't I select certain date/time options?
It means that the date of delivery is not available for the selected time slot
Can I customize the cake
Our cakes are made with careful thought and high precision - so we are unable to provide any customizations
Do you write messages on the cake?
We do not write messages directly on the cakes, but feel free to leave your message and we will attach your message in a card together with the cake
What forms of payment do you accept?
We accept Credit Cards (Visa, MasterCard), Debit Card, Online Banking/FPX, and e-wallets like GrabPay, Boost, TouchNGo, and Maybank QRpay
I'd like an invoice. Where can I get it
Your standard invoice can be downloaded from the bottom of your order confirmation email
Are orders refundable?
All orders are non-refundable. However if the order received is damaged or wrong, we will replace the order or provide a refund to you. You will need to provide a picture of the damages or wrong orders and send to greetings@mofpatisserie.com or whatsapp our customer service number at +6012-3360970 within 24 hours of receiving the order
How much is the delivery fee and where do you deliver?
We provide car deliveries up to 30km from MOF Pattiserie KL. Please find our delivery fee structure here
Can I pick a specific delivery time?
We currently only have 2 delivery windows (9.30AM - 11.30AM) or (1.30PM - 3.30PM)
We kindly advise that you are available to receive the order during the time slot that you have selected
Will my order arrive on time?
We aim for timely deliveries, but traffic or other issues can cause delays. If timing is vital, consider an earlier slot or self-pickup
How do I track my delivery?
You'll receive an email notification to remind you of your order and we will whatsapp the driver's details before your selected time slot on the delivery day
What if no one is there to receive the order?
You will need to arrange a pickup from our store by emailing greetings@mofpatisserie.com to confirm.
Please note that we will not reattempt the delivery if you fail to receive the order
Will I receive my cake in good condition?
All our cakes are made fresh to order daily, with strict quality control of our cakes before sending them out for delivery. If your cake is damaged upon receiving, please send a picture evidence of the damaged cake and email to greetings@mofpatisserie.com or whatsapp us at +6012-3360970 and we will arrange for a replacement or a refund
Can I ask the driver for a different delivery location or at another time slot?
Yes you may do so however it is subjected to availability and may incur additional charges. You can change the delivery address and/or time slot 24 hours before your initial delivery date by emailing greetings@mofpatisserie.com
Do you deliver to units or inside malls/hotels/restaurants?
We don't deliver directly to high-rise units or inside malls. Cakes will be handed over at car-accessible lobbies or drop-off points where drivers can park without incurring fees and in compliance with parking regulations
For hotels or landed restaurants, delivery will be made to the reception if reservation details are provided or if staff are willing to collect the cake when driver access is limited
How will I know when my order is ready for pickup?
You'll receive an email notification on the collection day. You can come at any time during our operational hours (10am-5pm). Please show your order confirmation number to our staff and they will assist you with your order
Can I pick up my order earlier or later than the scheduled time?
After receiving the 'ready for pickup' email, you can collect your order anytime during our operating hours at our premise
Please note that our product needs to remain in a cool environment and preferably resting on a flat surface
Can I change my order's date/timeYou may do so at least 24 hours before your delivery or pickup date by contacting us on whtasapp +6012-3360970 or greetings@mofpatisserie.com. Please indicate your order number clearly
Can I change the delivery address after placing an order?
You may change your address at least 24 hours before your delivery date. Please contact us on whtasapp +6012-3360970 or greetings@mofpatisserie.comwith your updated delivery address and with your order number
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